If you’re a follower of the blog or a friend, you know I’m not a malicious or unfair person. That being said, my patience and emotions were severely tested by Brilliant Earth and I want to make sure no one ever has the same experience on their special day.
Here is my review from Yelp:
If you want to make sure your proposal day and your ring are special and perfect, this is not the company for you. We had the most awful experience with Brilliant Earth and while we were patient and willing to walk away or forgive for adequate compensation…they did neither!
My fiance communicated with Brilliant Earth about my custom ring with birthstones for months before the proposal date. Every time he checked in they assure him things were fine but 3 days before the proposal they called him and told him they wouldn’t be able to have it ready in time and they had been trying to get the birthstones to fit but couldn’t . THREE DAYS. They sent us a temporary ring that I couldn’t even wear because it was too large!
We were assured a quick turnaround and a gift to compensate. Lies.
They then proceeded to take forever to “fix” the ring and make it the correct size and we didn’t get it until WEEKS later. We had told them we were out of the country and that we wouldn’t get the ring before a certain date anyway but instead of taking their time and double-checking, Danielle sent my fiance an email saying “The ring is beautiful!” and shipped it. When we got home the ring had aquamarines where diamonds should have been! When we called Danielle she confessed that she had had them send it without looking at it because we were in such a rush to get it. We weren’t even in the country!!
Then we had a very wrong ring on our hands and offered to just return and let us go our separate ways. They wouldn’t let us do this because it wasn’t their typical policy. But they over and over told us that our experience wasn’t typical. They couldn’t have made an exception? Obviously not and we waited AGAIN for weeks before I got my correct ring.
I was ringless the first MONTH of my engagement.
The worst part was the “compensation”. We asked for the wedding bands for free or a discount/refund and the best they offered to do was upgrade the diamond .1 carat for $700. We refused because we didn’t want to give them any more money. So instead we choose the most expensive piece out of a “custom” catalog they sent us…which was basically ten pieces and some worth less than $100. The necklace we got (useless because we told them repeatedly that I don’t wear necklaces or earrings) was about $300…and we won’t even get that much when we sell it. $300 as compensation for screwing up a ring worth more than $4,000 three different times and ruining our proposal. That’s not even 10%!
They never got back to us when they said they would, lied to us, promised things they didn’t deliver and gave us a compensation less than what we would get at McDonald’s. Save yourself the heartache and money and purchase from one of the many other conflict-free providers.
Now that that’s out there into the world I can move on and enjoy my engagement and weekend. Happy Friday!